Shipping policy

Nurture Home Pty Ltd ships our complete range to Metro Sydney, Melbourne, Brisbane and the Gold Coast and a smaller select range along the East Coast of Australia from Victoria up to Queensland's Sunshine Coast. There are some regional areas within these boundaries that we are unable to deliver to and you will notified at checkout.

Due to shipping constraints, at this stage, we are unable to ship our range of homewares and furniture items to destinations across Australia beyond the specified areas on the East Coast of Australia. You will be notified at checkout if your items are not deliverable to your postcode.

We hope to expand our Australia wide shipping to include our range of homewares and furniture items in the future.

Nurture Home Pty Ltd does not ship internationally.

Nurture Home Pty Ltd orders are almost always packed and dispatched within 3-5 business days (usually earlier). You will be notified when your order is being dispatched.

Shipping ETA are provided from Australia Post, the selected Courier or Freight Company or the Furniture Removal Specialist and this is beyond the control of Nurture Home Pty Ltd. We do our best to process and dispatch in a timely manner, once dispatched we are at the under the guidelines of the courier companies. 

We are unable to ship to some postcodes, regions and remote areas. Please note, country and remote areas may take longer. If you are in a remote regional or reduced access location, an extra surcharge may apply to your shipping costs. This does not get calculated at checkout, you will be contacted via email with the option to pay the difference or receive a refund for the product(s) you ordered. 

We use a variety of Couriers and Australia Post for all our smaller deliveries and a signature will be required upon delivery, unless this service is unavailable, as directed by the courier company, Australia post or shipping partner. Due to the value of the goods that we sell, and in order to ensure your purchase is secure, we require proof of delivery for most orders. Some items can be left with an authority to leave. Please review at checkout your selected shipping option.

Please ensure someone will be available to sign for your order.

Our shipping rates are dependent on the item you purchased, it’s size and weight and the destination it is being shipped to. The shipping will be calculated at checkout.

Some smaller items may be shipped for a standard fee dependant on the item size, weight and destination it is being shipped.

We may be able to offer some items with free shipping at various times and this will be shown on the product page. 

Furniture and large, bulky pieces are shipped via freight services or via furniture removal specialists if two people are required to handle the furniture item. Shipping will usually be calculated and quoted per order at the checkout.

In some instances, for large and bulky or fragile items, an additional surcharge may be required to be paid where furniture removal specialists are required to deliver the item. This will be emailed to you for approval prior to us processing the order.  In these instances, where furniture removal specialists are required, final shipping will be quoted after checkout as we will need to obtain the best quotes for your situation. We will email you the shipping quote obtained for your approval prior to us processing the order. 

Shipping delivery times vary dependant on our suppliers lead times. We endeavour for all products to be shipped within 3 -5 days from our partners warehouse. Most smaller items will be shipped within 3 days. Some larger furniture items may require longer lead time and we endeavour for these products to be shipped within 5 -10 days. Select circumstances may require longer lead times and this will be noted within the product description. Shipping updates will be communicated with you.

If several items are ordered, some items may arrive separately at different times, depending on availability and the current lead time from different suppliers.

You will be updated via email right through the process from when you place the order until to receive your item at your address.

You will receive an email confirming your order immediately after your payment is processed.

You will receive an email once your order is being processed at the warehouse.

You will receive an email when your order has shipped from the warehouse.

You will receive updates for your order while it’s being carried with the delivery provider. 

Most delivery providers such as Australia Post will keep you updated on the tracking of your item and provide you with an expected delivery date.

You will need to sign for the item or a card will be left for you to collect from the item for the post office.

For freight services these processes vary and you will be communicated with the status and expected delivery date of your item. 

You may need to arrange to be at the delivery address to sign for and receive the furniture and larger items. Delivery of items is to a front door on the ground floor. For alternative delivery arrangements at your premises please contact the freight company or furniture removal specialist directly to co-ordinate. Additional fees may apply and are at the discretion of the delivery provider. If you are not home and the items are unable to be signed for, the freight company may need to arrange a subsequent delivery and may charge additional fees for this. Please contact the freight company or furniture removal specialist directly to co-ordinate

Delivery of items can only be made to a physical street address to enable receipt of the items.

Delivery of items are subject to availability, we cannot accept responsibility or liability for any item that is not able to be supplied. If items are unable to be supplied we will issue you with a full refund to the card that you made your purchase on.

Undeliverable Orders

If a package is returned to us marked undeliverable, we will contact you to organise re-delivery at your own cost. If you do not respond, you will be refunded the original purchase price but not the shipping charges.

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for all our products. Orders with no shipment service will be cancelled and refunded automatically.

Some items are unable to be delivered to certain regions, remote areas or postcodes. This will be stated before checkout and the items will need to be removed from the cart for the order to proceed to checkout. 

Please email us at hello@nurturehome.com.au for more information if you need an item to be delivered to remote areas to ensure your order could be processed successfully.

All Items

State	Postcode	Suburb
SA	5701	WOOLUNDUNGA
WA	6740	DRYSDALE RIVER
WA	6740	MITCHELL PLATEAU
WA	6740	OOMBULGURRI
WA	6740	KALUMBURU
WA	6740	PRINCE REGENT RIVER
WA	6740	WYNDHAM
WA	6743	WARMUN
WA	6743	CAMBRIDGE GULF
WA	6743	LAKE ARGYLE
WA	6743	DURACK
WA	6743	GIBB
WA	6743	KUNUNURRA
TAS	7151	HEARD ISLAND
TAS	7151	DAVIS
TAS	7151	MAWSON
TAS	7151	MACQUARIE ISLAND
TAS	7151	MCDONALD ISLANDS
TAS	7151	CASEY

Bulky Items

State	Postcode
NT	0800-0999
NSW	2641,2717, 2831, 2898, 2899
QLD	4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD	4806-4899, 4900-4999, 9960-9999
SA	5701
WA	6055
TAS	7151
WA	6215-6699
WA	6700-6799

Goods Damaged In Transit

We take every precaution to ensure that your item is shipped to you in good condition and great care is taken in the selection of items and the selection of delivery service providers, couriers, freight companies and furniture removal specialists that we use. As such, damages in transit are very rare. In the event that this does happen please follow the instructions below.

If you receive a package that looks in poor condition with possible damage, please report it to the delivery person immediately, before they leave your house. Once it is signed for it is an acknowledgement that you have received the items in good condition. At this point in time we are unable to make a claim. Always check goods before signing with the courier.

If you believe the goods have been damaged in transit please contact us within 24 hours of delivery via email at hello@nurturehome.com.au with photos of the damaged packaging or goods in its original packaging and in the condition it was received in.

Claims warranty period for furniture/oversized pieces needs to be made within 7 days of receipt of the goods - please note once the 7 day period has exceeded we are no longer able to launch a claim with the courier as per the freight companies terms and conditions. 

In some cases we may approve a replacement, in which case the item will need to be sent back to us via one of our selected approved carriers and transport companies within 7 days at the customers expense, in its original packaging and in the condition it was received in (as per photo evidence sent by the customer) If the item arrives otherwise, a replacement will not be approved. Tracking details will need to be provided to us by the customer within the 7 days of receiving the item. The return shipping costs will be reimbursed on approval and replacement of the damaged goods.